FAQ

Avoid Returns: It's no fun to receive an item that doesn't fit or doesn't look the way you thought it would. The best way to avoid returns is to go to a retail store and try on some frames, while noting the brand and model number(s) including color/size codes of the ones you like. Then come here and get a great price on them.

Avoid the Restocking Fee: Our restocking fee is only 10%, which is actually below the industry average and is only applied when you return an item for refund. If you are not happy with the sunglasses you receive, or have received a defective pair, the best thing to do is exchange them. Our return policy can be viewed here.

Payment Tips: The best way to pay is via PayPal or Google Checkout. Either of these methods offers enhanced security and a convenient dispute resolution process. Alternatively, we do accept payment by credit or debit card for our customers with North American billing addresses.

Use a Credit/Debit card issued by a U.S. or Canadian bank: These cards generally use the Address Verification System (AVS) which matches the billing address on the order with the billing address on your card. Many cards issued by foreign banks do not use AVS. Our system will automatically reject any card that does not support AVS.

Security Code: Our payment system will reject your transaction if you don't enter the correct card security code, which is on the back of most cards but is on the front of American Express cards.

Billing Info: When you provide the billing info during checkout make sure the name, address and phone number correspond to what your credit card issuer has on record for you. If the billing info does not match the information associated with the credit card you use, your transaction will be reviewed by our security staff and could be cancelled.

Shipping Info: Always include a phone number for the location you wish to ship to, preferably a land line that can be verified as belonging to that location. Customer Service and the carrier needs this in the event of a delivery problem. Our shipping policy can be viewed here.

Ship to a Secure Location: If you feel that your package will be at risk of theft at the delivery location, then it may be best to send it to your local Post Office for pick up instead.

Prescriptions: We do not fill prescriptions and we do not accept insurance. We do of course provide a receipt that you can submit to your plan.